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| This is where you can find answers to commonly asked
questions. Simply Click on a question below to see an
answer |
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| 1). Can
you fill my American prescription? |
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| 2). Do
I get charged a shipping fee for every prescription? |
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| 3). Why
is it cheaper for me to order a 90-day supply than a 30-day
supply? |
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| 4). Do
you sell every prescription product? |
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| 5). I
am a new customer, how do I get Started? |
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| 6). Will
you accept my insurance plan? |
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| 7). What
payment methods do you accept? |
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| 8). What
is your Return Policy? |
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| 9) Will
you always ship grouped orders together? |
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| Q: Can you fill my American
prescription? |
| A: Yes, if you follow the
procedure under the section of How to
Order on our web page. |
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| Q: Do I get charged a shipping fee for every
prescription? |
| A: You are charged one shipping
fee per parcel, not per prescription. If all your prescriptions fit
in one parcel you will be charged only one shipping fee.
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| Q: Why is it cheaper for me to order a
90-day supply than a 30-day supply? |
| A: Each prescription contains a
built-in dispensing fee that is the same for a 30-day supply and a
90-day supply, thus saving you money when you buy a 90-day
quantity. |
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| Q: Do you sell every prescription product?
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| A: No we do not. We do not sell
any habit forming or narcotic medications. Also, not all products
that are available in the USA are available in Canada.
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| Q: I am a new customer, how do I get
started? |
| A: It is a 4-step process.
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 (1) Go to
the How to Order page and click the “New
Customer” link.
(2)
Choose your order method and follow the
instructions provided.
(3)
Read and agree to the Customer Agreement and
complete the Health Profile.
(4) Send us your American prescription
by fax or mail. |
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| Q: Will you accept my insurance plan? |
| A: We're
sorry, but we currently do not accept insurance plans. However,
check with your insurance company since many US insurance companies
will reimburse you if you have a receipt. |
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| Q: What payment methods do you accept? |
| A: We
currently accept VISA and MASTERCARD, and CHECKS! |
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| Q: What is your Return Policy? |
| A: The
Pharmacist shall not accept the return for use or re-use of any
portion of any drug or non-prescription medication (Alberta College
of Pharmacists Standard 5.1 (m) Standards of Practice - The
Pharmacist, Jan. 1, 1996). |
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| Q) Will you always ship
grouped orders together? |
| A) Even though all attempts are
made to ship your grouped orders together, we cannot guarantee this.
In the event that your grouped orders cannot be shipped together,
you may be charged a shipping fee for each separate
package. |
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